Excellence in Customer Service Program Course Benefits: Providing outstanding customer service often makes the difference between gaining and keeping a customer or losing one. This course offers the tools and techniques to ensure you build and maintain mutually beneficial relationships with your customers. As a result, they become loyal advocates for you and your organization. You Will Learn How To: Provide exceptional customer service that achieves results and gets noticed Adopt the skills and techniques that routinely deliver positive customer experiences Maximize the value of your customer interactions Deal effectively with difficult customers and turn complaints into opportunities Contribute to a [...]
About EditorThis author has not yet filled in any details.
So far Editor has created 32 blog entries.
2-Day Program Course Benefits: When professionals are given new leadership responsibility, their success depends on how quickly they learn people-oriented management skills to complement their expert knowledge. In this course, you gain the key skills, best practices and behaviors of effective managers—leadership, delegation, motivation, empowerment, communication and vision—as well as powerful techniques for getting the best from people. You Will Learn How To: Apply core management skills, tools and techniques to deliver results Develop a proactive customer-focused approach Enhance your leadership abilities by developing emotional intelligence Communicate with, motivate and empower your team Delegate work to individuals and teams Develop a [...]
Good 2 Great - L4 Leadership Workshop 2-Day Program “If you want to go fast, walk alone. If you want to go far, walk together”. – African proverb Course Benefits: Ability, Motivation and Performance are the 3 cornerstones to successful leadership. In today’s fast changing world; human dynamics change faster than the world itself. Adaptation and flexing of people skills is the key to the “Holy Grail” of leadership. As a leader, it is important to direct, solve, develop and empower the infinite human resource around oneself. The ability to connect the 3 cornerstones is a DaVincian skill – looking [...]
NonVerbals Consulting is a Consulting, Assessment and Training Company headquartered in Bangalore, India, that aims to make excellence easy for executives who progressively seek to improve and plan their team growth. Welcome to the Space of Executive Excellence. NonVerbals! provides Consulting, Competency Frame-work modeling & Assessment and latest Executive Excellence courses with 8 years of experience in Assessment training industry... We help you as organization to achieve your objective to build and improve competency Frame-work and abilities of executives, to perform and excel in roles executive need to perform. Our systems and process that simplifies the management and execution of courses [...]
The NonVerbals Core Team consists of consultants with in depth understanding of Competency Framework Modeling, With Expertise to conduct Assessment Centers, Development Centers, Progression Planning and 360 Degree Feedback. These highly diversified facilitators, content developers, designers, who, together with a large range of Work Groups of dedicated community members have taken ExecutivExcellence! to new heights in Nonverbals' relatively short life. This well-oiled machine is often copied but never surpassed. Nonverbals has some wonderfully talented people taking Learning concepts to the forefront of industry standards. NonVerbals is a major leap forward and represents the most exciting learning experience. The group has a [...]
This highly predictive and inexpensive way to identify high-performing supervisors provides the objective and insightful information needed to more effectively select, promote and develop supervisors and team leaders. Did you know? “Employees don’t quit companies, they leave supervisors.” A recent Aberdeen study indicates that 41% of all companies surveyed cite that “the need for more objective data to ensure that the best candidates are hired/promoted” is driving their assessment efforts. Assessments 2013: Finding the Perfect Match Aberdeen Group, April 2013 Using Select for Supervisors will identify Supervisors who: Effectively lead and manage small work teams Produce consistent results Thrive under pressure [...]
The Myers-Briggs Type Indicator® (MBTI®) assessment is the most widely used personality assessment in the world. With a proven record of reliability spanning more than 50 years, it offers a foundation for understanding individual differences and applying that understanding to the ways people think, communicate, and interact. Versatile and dependable, the MBTI tool sets the stage for lifelong learning and development. The MBTI assessment is used to develop individuals, teams, and organizations to meet today’s challenges in such areas as communication, team building, leadership, and career management. Individuals and organizations, including many Fortune 500 companies, use more than 2 million assessments worldwide [...]
How Much is a Bad Hire Costing You? Poor Hires: Increase theft & liability issues • Drive customers away Damage your reputation Industry Research Shows: Bad hires cost an organization thousands of dollars in lost business. In retailing alone, employee theft cost companies $34.5 billion in 2011, accounting for 43.9 percent of total losses.**National Retail Security Survey Comprehensive research on over 100,000 candidates shows that those scoring High Risk on Assess Risk were: X• 15 times more likely to have stolen from employers in their last 4 years of work X• 10 times more likely to use illegal drugs before [...]
Hire Salespeople Who Maximize Profits. Develop a Winning Sales Team. FOR MORE INFO CALL US: +91.9886009796 Ask for introductory assessment. Salesmax is a comprehensive online assessment tool designed to assist in selecting, onboarding and developing individuals for professional sales positions. Losing confidence in your hiring strategies? Weed out applicants with little or no sales potential and find those with natural sales abilities. Salesmax measures personality traits, motivations and sales knowledge that contribute to effectiveness in the sales role. Are poor performers ruining your bottom line? Start exceeding your sales goals and improving your sales force today. Measure your current sales professionals’ [...]
DiSC Dimensions of Behavior provide a non-judgmental language for exploring behavioral issues across four primary dimensions Dominance Influence Steadiness & Conscientiousness Call us @ +91.8884467555 / 9845085944 / 9886009796 / 080 4152 0909 Brochure DISC Assessment Certification: CPBA Program in SEPTEMBER in Bangalore Understanding DISC Behaviour Understanding behaviour is a critical for creating high-performing individuals, teams and organisations. The DISC Behavioural Model is one of the most widely used measures of behaviour in the workplace. It’s main strength is that it is jargon free and easy for people to understand and use. The DISC Profile Assessment is completed online, taking only 10-15 [...]