Excellence in Customer Service Program

Excellence in Customer Service Program

Course Benefits:

Providing outstanding customer service often makes the difference between gaining and keeping a customer or losing one. This course offers the tools and techniques to ensure you build and maintain mutually beneficial relationships with your customers. As a result, they become loyal advocates for you and your organization.

You Will Learn How To:

  • Provide exceptional customer service that achieves results and gets noticed
  • Adopt the skills and techniques that routinely deliver positive customer experiences
  • Maximize the value of your customer interactions
  • Deal effectively with difficult customers and turn complaints into opportunities
  • Contribute to a customer-centric culture and achieve greater personal growth and customer satisfaction
  • Demonstrate a positive, confident and professional approach with internal and external customers

Who Should Attend:

Anyone from any organization who needs to build effective relationships with external or internal customers. This includes help desk, technical support, front-line or support staff.

This course may also be of interest to managers and team leaders wishing to coach and develop staff performance toward a customer-focused culture.

A media-rich environment immerses you in real-life customer service situations.

Experiential activities, including role-playing, and simulated video and audio scenarios, allow you to practice the skills presented throughout the course.

Activities:

  • Profiling your customer service skills
  • Defining customer service excellence
  • Connecting with the emotional aspects of the customer experience
  • Assessing customer expectations
  • Modelling effective responses to typical customer service scenarios
  • Handling customer complaints and difficult situations
  • Putting the customer first in a simulated situation
  • Creating a personalized post-course action plan

More Information and detailed discussion Call: +91.80.41520909 / +91.9886009796 / +91.8884467555 / +91.9845085944

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